Return and Refund Policy
Effective Date: 2nd January, 2024
At EEmentor OÜ, we want to ensure your satisfaction with our products and services. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when it comes to returns and refunds.
1. Eligibility for Returns
1.1. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 14 days of receiving the item. We will arrange for a replacement or refund, depending on product availability and your preference.
1.2. Change of Mind: We understand that sometimes you may change your mind about a purchase. If you wish to return an item for a refund due to a change of mind, please contact us within 7 days of receiving the product. In such cases, you will be responsible for return shipping costs, and the product must be in its original condition, unopened, and unused.
2. Refund Process
2.1. Once your return request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
2.2. Please allow 5-10 business days for the refund to be processed and reflected in your account. The exact time may vary depending on your payment provider.
3. Return Shipping
3.1. If you are returning a product due to a defect or damage, we will provide you with a prepaid shipping label to return the item to us.
3.2. If you are returning a product due to a change of mind, you will be responsible for return shipping costs.
4. Cancellation of Orders
4.1. If you wish to cancel an order that has not yet been shipped, please contact us as soon as possible. We will do our best to accommodate your request. If the order has already been shipped, you will need to follow the return process outlined above.
5. Contact Us
5.1. If you have any questions or need assistance with a return or refund, please contact us at contact@eementor.co
6. Changes to Policy
6.1. EEmentor OÜ reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the effective date of the policy change.
By making a purchase from EEmentor OÜ, you agree to and accept the terms and conditions of this Return and Refund Policy. Please read this policy carefully and contact us with any questions or concerns.
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